Social media are, suddenly, fashionable.
But how many firms proclaiming knowledge in the area also understand how
to build brands using social media? Read on about our nine goals with social
media. |
When our founder, Jack Yan, ran for Mayor of Wellington
in 2010, he scored 12 per cent of the votea respectable outcome for
a first-time campaigner. His techniques: our social media knowledge. Every
question answered, every citizen engaged. The pollsters, not understanding
the power of engagement, had him as low as 2 per cent weeks from the electionbeating
that sixfold was a vindication of our methods. Jack dissects the rationale
behind his use of social media at Social
Media New Zealand. |
We hear about social media a lot. There are an awful lot of
people proclaiming to be experts. But we bring something different to the
table: an understanding of how social media build brands.
It goes beyond just setting up a Facebook page or a Twitter
account. We have helped organizations bridge the gap between their strategies
and their audiences.
The aims for brands in any social media strategy must,
then, serve the organization both internally and externally.
We understand that its not the quantity of Facebook
fans or Twitter followers. Its about the quality of engagement and
how well youve built your brand with customers, suppliers, peers or
any other group you should reach.
We have our nine goals of social media brand-building.
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The organization must use social media to
(a) build a sense of membership or citizenship with the organization, (b)
encourage the acceptance and communication of brand values, and (c) encourage
the audience to engage in dialogue and promote the brand.
Strategically, that dialogue can (d) help the organization
find and maintain a competitive advantage; (e) inform the vision behind
the brand and build differentiation for it; and (f) act as a check on whether
the brand is being properly communicated and understood by the audiences.
The consequences are to (g) build positive brand associations,
(h) build the perceived quality of the brand, and (i) build greater awareness
of the brand to audiences that it has not yet reached.
Weve really thought about itand weve
been practising it for most of the last decade. |